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Community Manager

Silicon Valley

We are looking for an enthusiastic Community Manager to join our marketing team and grow our community.

 

Position Summary

You should enjoy connecting with people, building relationships, writing, and being creative. You have command of best practices and trends in community management and social media and understand how to build and convert a digital audience.

 

Responsibilities

  • Manage and nurture a growing professional community network
  • Drive community strategy, development, growth, and engagement
  • Monitor, moderate, and report on community and social media
  • Manage the community and social channels by focusing on building relationships, identifying influencers, sharing knowledge, networking and being social, growing our brand, and generating revenue
  • Organize meetups, webinars, and other community events; attend conferences
  • Work closely with sales and customer success to achieve shared goals
  • Proactively connect with customers to hear their feedback, build relationships, create content partnerships, grow the community, and discover evangelists
  • Create useful and compelling content informed by the community’s needs
  • Act as a face and voice of our brand; collect community feedback to drive aspects of product development
  • Build and grow a referral marketing program through the community
  • Participate as a member in related online and local communities
  • Work collaboratively on internal community and culture building
  • Create your own videos and help our customers become better video creators
  • Requires travel up to 30%

 

Experience and Expertise

  • 5-7 years of successful experience in community management and social media
  • Writing and creative experience with published professional examples
  • Mastery of a community platform and a professional social media management tool, experience with Higher Logic a plus
  • Experience with Salesforce, Marketo, or other CRM and marketing automation platforms
  • Video production or video marketing experience preferred; should be comfortable on camera and with public speaking in one-to-one and one-to-many situations
  • SaaS or B2B experience preferred

 

Traits & Personal Characteristics

  • Roll up your sleeves attitude and willingness to be a relentless collaborator, excellent teammate, and process innovator
  • Positive and motivated self-starter
  • A desire to never stop learning and growing
  • Highly organized, positive, and motivated self-starter with the ability to multi-task, prioritize, and manage time effectively
  • Excellent problem-solving skills and the ability to thrive in a dynamic and passionate “all hands on deck” culture
  • Driven by a desire to achieve meaningful and measurable results
  • Ability to work effectively as part of a team and independently
  • Ability to use empathy, inquiry, courtesy, and a proactive, outcome-focused approach to solving issues, both verbally and in written communication
  • Reliable, responsible, patient, and helpful creative problem solver

 

Education

Bachelor’s degree or equivalent experience

 

Compensation & Benefits

  • Competitive base salary + bonus + equity
  • Excellent health, dental, and vision insurance
  • 401K
  • Snacks and frequent team celebration lunches

 

Location

This is a full-time position based in our San Mateo, CA office.

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