GoAnimate is now Vyond. Learn More

Customer Experience Intern

Silicon Valley

Do you love helping people? Are you great at writing emails? Do you have an interest in animated video? If so, you should join our San Mateo based team as a Customer Support Intern at Vyond! As a Customer Support Intern, you will go through an onboarding program to learn the ins and outs of our HTML 5 animated video platform, Vyond Studio. Once proficient in the program, you will gain experience in assisting customers by answering email tickets through Zendesk, as well as providing Live Chat support. You will also gain exposure to additional teams in our San Mateo office such as Sales and Marketing.

 

Responsibilities

  • Provide basic troubleshooting and assistance to Vyond customers via email
  • Open and assign trouble tickets to others for issues that can’t be solved directly
  • Accurately record information about each handled service request, using provided Customer Relationship Management software and defined processes
  • Recognize and alert others to trends impacting customer service
  • Adhere to all company policies, procedures, and business ethics codes
  • Work in our San Mateo office a minimum of 15-20 hours a week

 

Experience And Expertise

  • Experience with computer-based applications
  • Strong problem-solving and analytical skills
  • Fluency in any of the following languages is a bonus: Spanish, French, Cantonese, Portuguese, Japanese, Russian

 

Traits And Personal Characteristics

  • Exceptional interpersonal communication skills
  • Exceptional written and verbal communication skills
  • A customer-service mindset with demonstrated ability to remain poised and calm when faced with difficult situations
  • Ability to use empathy, inquiry, courtesy, and a proactive, outcome-focused approach to solving issues, both verbally and in written communication
  • Reliable, responsible and consistent
  • Patient, helpful and a creative problem solver
  • Ability to work effectively as part of a team and independently
  • Aptitude to learn new software applications quickly

 

Education

Working on 2-year or 4-year college degree

 

Benefits

  • Paid internship ($20 per hour)
  • Flexible scheduling with classes and extracurricular activities
  • Willing to work with your university to provide academic credit
  • Potential to move into a full-time position upon graduation
  • Snacks and frequent lunch celebrations

Apply Now