How Vyond helped
To date, the team has stocked the knowledge management library with over 50 Vyond microlearning videos to help agents answer customers’ questions quickly and accurately. The team continues to add targeted microlearning videos as state rules and carrier policies change, and continues to monitor the impact on customers’ wait times with the goal to reduce them.
Beyond the knowledge management library, the team uses Vyond to incorporate more storytelling into courses like leadership training and pairs Vyond with tools like Articulate to incorporate interactivity into their training content. The team also plans to replace some in-person training sessions with a series of pop-up 90-second Vyond videos, a change that will save them significant time and money.
Extensive usage has led to the expansion of Vyond’s footprint throughout the organization. As a result, GoHealth recently upgraded to Vyond for Enterprise to take advantage of exclusive Enterprise-only features like WellSaid Labs, an AI-powered text to speech tool, and Shared Spaces, a powerful organizational feature that allows their teams to quickly and easily collaborate.
The company’s training content is getting noticed externally too: one of their onboarding courses received a 2023 ATD “Excellence in Practice” Award, and another project earned them a Stevie Award for “Achievement in Human Resources.”
“What’s special about our team’s experience with Vyond is our relationship with customer success and their responsiveness,” says Lauren Merrild, Senior Manager, Learning & Development. “The timeliness of their feedback has really helped us move forward on projects with quick turnaround times.”