How Vyond Helped a Leading Cruise Company Create Critical Training for Their Global Workforce

Challenge

As a leading cruise company prepared to relaunch their fleet of ships after the pandemic, there were large gaps in training newly hired employees, upskilling existing colleagues to meet new safety guidelines, and educating staff on new products and initiatives aimed at bringing customers back.

Many members of the company’s client-facing, global contact center workforce speak more than one language, so for English-language content, visual and audio-based training programs resonate better than text-heavy materials. And with ever-changing guidelines, the three-person L&D content development team needed an agile, effective way to create materials while also increasing engagement and retention.

The team had tried other solutions, like Adobe Suite, but found them overly complex. They wanted something more accessible and scalable to help them meet business demands faster.

Approach

The content development team set to work creating the required new hire, upskill, and sales training videos, in many cases taking advantage of pre-built Vyond assets like scene templates and pre-animated motions rather than starting from a blank canvas.

The team’s scope eventually grew to include a new initiative: several business leaders wanted to circulate weekly updates to their departments. They wanted to use video for better engagement, but not everyone could regularly appear on video. The team created characters for them in Vyond, so each week, leaders simply sent in their audio and the team stitched it into a new video.