Vyond FAQs

Platform and Plans

What is Vyond?

Vyond is the only all-in-one, AI video creation platform for business. Vyond provides everything needed to communicate better and faster, including an AI instant video maker (Vyond Go), a full-featured video editor (Vyond Studio), and video creation on the go (Vyond Mobile). Users can complete their first video in less than a minute. 

Unlike single-feature products, Vyond offers many visual styles that can be seamlessly combined in a variety of ways to engage any audience and help users create videos that deliver sustained engagement and better results over time. Styles include animated, photorealistic, mixed media, live capture, AI avatars, and custom generative AI.

How do Vyond subscriptions work?

Vyond offers four subscriptions. As of May 7, 2025, Vyond uses a credit system designed to expand access to AI tools and features, including AI avatars and instant video creation, across plans. Starter and Professional plans are available monthly or annually with significant savings. Enterprise and Agency plans are only available annually. 

The Starter plan is $99 a month or $699 billed annually, and includes 10,000 credits per user, per month. The Professional plan is $199 a month or $1,199 billed annually and includes 20,000 credits. The Enterprise plan is built for larger teams and is only available as an annual plan at $1,649 billed yearly, and includes virtually unlimited credits. An Agency plan is available as an annual option, at $1,999, billed yearly, that includes unlimited rights transfers. See all the details on our Plans page. 

Can I use Vyond for free?

Vyond free trials allow users to try out Vyond for 14 days, and include 2,000 credits to try most of the AI tools and features. A watermark will appear in any created videos, and users will need to upgrade to a plan to download videos and remove the watermark. 

(Note: Plan trials may be offered in select regions for $10 USD. Plan trials are 7 days, and allow expanded access to Starter and Professional plan features, including additional AI tools, and will convert to a subscription after 7 days if the trial hasn’t been canceled. Subscription rates will be applied. All plan trials are non-refundable.)

How many videos can I create with Vyond?

The number of videos you can create depends on your subscription plan. For example, the Starter plan allows up to 100 videos per month, while the Professional plan allows up to 200 videos per month. Enterprise and Agency plans have virtually unlimited creation limits. Quotas reset on the first of each month.

How does Vyond compare to other AI video generator tools? 

  • Vyond brings the best of emerging AI tools right into your workflow 
  • Most notable is the Vyond’s deep library of best-in-class AI avatar options (HeyGen and Tavus) — and how easy it is to integrate them into other video content directly in the platform
  • Unlike other tools, Vyond customers can use avatars on their own or combine them with any Vyond style — animated, photorealistic or anything in between — right in the platform to create dynamic videos that deliver exceptional engagement, relatability, and results
  • Vyond’s unique instant script and video creator, Vyond Go, lets you produce original videos in less than a minute with a simple prompt, or by dropping in a script or reference document 
  • Generative AI features like Text to Image allow you to create original props and backgrounds in whatever style you need with a simple text prompt 
  • Vyond’s AI-powered Instant Video Translation feature lets you quickly localize your video in any of 70+ languages

What video formats can I export in?

You can export your videos as an MP4, WebM file, animated GIF, or as a sequence of still images. Various resolution options are available, including HD.

Is there a limit on video length or file size?

For Starter plans, there’s a 25-minute length limit. For Professional plans, it’s a 40-minute limit. For Enterprise and Agency plans, there’s a 90-minute limit.

Is there a watermark on exported videos?

Only Free Trial videos have a watermark.

Can I collaborate with team members on Vyond?

Yes, the Professional and Enterprise plans both include collaboration features which allow team members to collaborate and share content within the same account.

Enterprise plan users have the additional ability to create and share folders for specific purposes, projects and groups, with the ability to add specific team members to collaborate.

What happens to my videos if I cancel my subscription?

Even after your subscription expires, you retain the rights to use the videos you’ve created in accordance with Vyond’s Terms of Service. However, access to Vyond’s platform and features will be restricted. Data retention for paid accounts is 18 months. Videos created during a free trial are kept for 90 days.

Is it possible to change the email address associated with my Vyond account?

Yes, you can change the email address under your Profile Settings under Email Address. Once you complete the update, a confirmation email will be sent to the new email address. 

Does Vyond offer integrations with other tools?

Yes, Vyond offers various integrations with many well-known platforms to enhance your access to Vyond and integrate video creation to work in the places you work. For example, Vyond offers instant video generation directly from Google Docs, Slack conversations, and integration with Zapier, which allows you to automate video creation by connecting to 7,000+ apps. Learn more about Vyond’s integrations.  

How does Vyond handle my personal information?

Vyond is committed to providing you with a singular level of privacy, security, transparency, and fairness — for all features including those powered by AI. You can use Vyond’s platform knowing that each feature is enterprise-safe and respectful of user rights. Visit the Vyond Trust Center for more information on privacy and security.

Is Vyond suitable for creating videos in different industries?

Yes, Vyond caters to various industries, including finance, healthcare, education, and more, providing versatile tools and industry-specific templates, backgrounds and characters — from lab settings to warehouses, Vyond has you covered. And with a variety of visual styles ranging from animated to photorealistic — and everything in between — users have access to AI avatars, generative AI, photorealistic images, and more, that allow you to create the video you need to engage your audience. 

Is Vyond cloud-based or do I need to install software?

Vyond is entirely web-based and works on major desktop browsers like Chrome, Edge, and Safari — no software installation required.

Can I use Vyond on a mobile device or tablet?

While videos can be viewed on mobile, full video creation features are best accessed on a desktop or laptop browser.

Video Styles, Formats, and Assets

What animation styles are available in Vyond?

Vyond offers a diverse range of contemporary and traditional animation styles. Users will find that the Business Friendly (modern, corporate-focused), Whiteboard Animation (hand-drawn sketch animations), and Contemporary (flat design with a fresh, modern look) offer the most premade characters, with thousands of props to go along with each style. 

Vyond continues to add new styles with character and content packs to ensure you have style options suited to your different storytelling approaches. Characters can be used within each template or easily copied to a new video.

What types of characters are available in Vyond?

Vyond provides a wide range of customizable characters across a variety of animation styles. Vyond continually adds additional character style content packs and templates, increasing the variety of character styles available. All Vyond characters can be adjusted for skin tone, facial expressions, clothing, and accessories to fit various industries and storytelling needs.

Can I create my own custom characters?

Yes! The Character Creator allows you to design fully customized characters by selecting from a variety of hairstyles, outfits, facial features, and body types across a diverse range of looks and ethnicities, allowing for thousands of variations to better match your brand or audience.

Can Vyond create assets for me?

Yes! The Vyond design team can create all kinds of custom assets for you, for a fee. Options include custom animated characters both in an existing Vyond style or in your own brand character style, custom backgrounds, props, outfits, and actions. 

What are AI avatars in Vyond?

AI avatars in Vyond are digital representations of people that can serve as virtual presenters or characters in your videos. You can pair them with any of Vyond’s over 700 text-to-speech voices to add a human element without the need for live actors or expensive video shoots. ​Vyond also makes it easy to create custom avatars based on real people at your company that reflect both their likeness and voice. 

How many AI avatar options does Vyond offer?

Vyond provides over 1,100 high-quality AI avatar options, thanks to partnerships with providers like HeyGen and Tavus. These avatars come with various backgrounds, outfits, professions, angles, and aspect ratios to suit diverse storytelling needs.

Can I create custom AI avatars in Vyond?

Yes, Vyond allows users to create custom AI avatars. You can submit a request for a custom avatar through Vyond’s platform to have a personalized digital spokesperson that aligns with your brand or message. Learn more about creating custom avatars.  

Are Vyond’s AI avatars compatible with multiple languages?

Absolutely. Vyond’s AI avatars can be paired with text-to-speech voices in over 70 languages, enabling seamless global communication and localization of your video content.

What are the use cases for AI avatars in Vyond?

AI avatars are versatile and can be used as effective hosts and presenters in various scenarios, including training videos, product demonstrations, customer service messages, and personalized sales and marketing content. They can add a human touch and enhance engagement in your videos at scale.

What types of props and backgrounds does Vyond offer?

Vyond includes thousands of props (office equipment, vehicles, furniture, etc.) and backgrounds (urban, corporate, outdoor, home settings) that can be used across different animation styles.

Can I upload my own assets into Vyond?

Yes, Vyond allows users to upload custom images, logos, and audio files to personalize their videos further. This is great for branding and integrating company-specific visuals.

Does Vyond support text animations and motion effects?

Yes, Vyond’s asset library includes all kinds of text animations, kinetic typography, and motion effects like fade-ins, pop-ups, and transitions to enhance storytelling.

Are there pre-made templates available in Vyond?

Yes, Vyond provides over 700 professionally designed templates for different industries and video purposes, including training, HR, marketing, and explainer videos.

What kind of audio and music options does Vyond offer?

Vyond includes a built-in library of background music tracks and sound effects that can be added to videos. Users with a Professional plan or above can also access audio clips through Shutterstock. You can also record voiceovers directly within the platform.

Can I animate characters to lip-sync with voiceovers?

Yes! Vyond has an automatic lip-sync feature, allowing characters to match their mouth movements to uploaded voiceovers, making dialogue look natural.

Security and Compliance

Is Vyond SOC 2 compliant or certified for enterprise security standards?

Yes, Vyond is SOC 2 Type II certified, ensuring a high standard of data security and operational integrity for enterprise use. Learn more about Vyond’s Secure Suite for Enterprise organizations here. 

Where is Vyond data stored, and is it GDPR compliant?

Vyond stores data securely on the Amazon Cloud Services (AWS) infrastructure and complies with GDPR regulations, allowing users to manage personal data responsibly. Visit the Vyond Trust Center for more information on security.

What is Vyond’s current FedRAMP status?

As of December 2024, Vyond has achieved “In Process” status from the Federal Risk and Authorization Management Program (FedRAMP). This designation indicates that Vyond is undergoing a rigorous security assessment and is listed in the FedRAMP Marketplace, making its platform available to federal agencies and contractors.

How does Vyond collaborate with government agencies?

Vyond launched Vyond for Government, a specialized version of its platform tailored for federal agency use. This allows government entities to create engaging videos for purposes such as public outreach, training, and internal communications, all while maintaining the strict security requirements of federal agencies and partners. Vyond has partnered with the U.S. Department of Veterans Affairs to facilitate its listing in the FedRAMP marketplace.

What features does Vyond for Government offer to federal agencies?

Vyond for Government provides a comprehensive video creation solution with advanced security features compliant with FedRAMP standards. The platform includes a diverse range of custom imagery and characters, a brand management suite, and team collaboration tools. These features enable federal agencies to easily and efficiently transform critical information into engaging visual communications for employees, partners, and constituents.

Customer Service and Customer Success

What support options are available for Vyond users?

Vyond offers customer support via chat, email, or phone from midnight to 5:30 p.m. PT, Monday through Friday, excluding Vyond holidays.

Does Vyond offer training or onboarding for new users?

Yes, Vyond provides onboarding resources including tutorials, live and on-demand webinars, and a comprehensive help center to help users get started quickly. Vyond’s Community Office Hours and Bootcamp programs also provide continuing education and inspiration to existing customers. 

What are Vyond Community Office Hours?

Vyond Community Office Hours are live, interactive sessions hosted by Vyond staff. They’re an opportunity to ask questions, learn about new features, and get tips from Vyond experts and other users in real time. Vyond typically holds Community Office Hours once or twice a month. Sessions may focus on specific themes like video storytelling, working with AI avatars, or creating more engaging training content. Dates and times are announced through the Vyond Events page and through email.

Can I ask questions or get live feedback during Community Office Hours?

Yes! Vyond’s Community Office Hours are designed to be interactive. Participants can ask questions, request feedback on their videos, or simply listen and learn from others. It’s a friendly, supportive environment for all skill levels.

Background decoration