Vyond FAQs

The Value of Vyond

What kind of teams and companies use Vyond most? 

Vyond is designed for Enterprise organizations that need to communicate, train, and share knowledge at scale.

Our customer base includes more than 17,000 companies and more than two-thirds of the Fortune 500. Specifically, we help teams in L&D, sales enablement, internal communications, HR, compliance, marketing and more quickly deliver engaging, on-brand communications and training to employees, prospects and customers.

By combining AI-powered content creation, collaboration workflows, governance controls, localization, and enterprise-grade security, Vyond enables Enterprise teams to move faster without sacrificing quality, consistency, or compliance. As a result, these teams:

  • Reduce production bottlenecks and dependence on external agencies
  • Successfully scale communication across large, distributed workforces
  • Create content faster while maintaining brand standards
  • Keep training and communications current without expensive rework
  • Support multiple business functions from a single platform

What are the biggest business benefits of using Vyond? 

As organizations grow, delivering internal and external communications becomes more challenging—and critical to their success. Companies need to onboard new hires faster, train more effectively, communicate more effectively with buyers and customers, and ensure information is accurate and accessible in every context. 

Vyond helps organizations of all sizes to scale the creation of engaging, mission-critical video content employees and customers actually engage with—that delivers business results. L&D teams use Vyond to create and refresh eLearning that supports upskilling initiatives, closes critical compliance training gaps, and drives employee retention. Sales enablement and revenue teams use Vyond to onboard new hires faster, equip reps with intel faster, and rescue stalled deals with “just in time” video answers. HR and internal communications teams use Vyond to boost engagement with company updates, policy changes and more. And the list goes on.

Customers across the board have reported significant measurable outcomes, including:

Can I create on-brand videos at scale with Vyond? 

Absolutely. Vyond helps organizations create repeatable communication workflows that make it easier to create, update, localize, and distribute information consistently and securely across teams and regions—while always staying on brand. 

Teams can scale content production by quickly transforming large quantities of existing information (slide decks, PDFs, LMS courses) into engaging, scalable videos—and by creating net-new video content in minutes using our AI capabilities, pre-built templates, and drag-and-drop video editor. 

Organizations use Vyond’s convenient centralized platform to support onboarding, training, enablement, compliance, operations, executive communications, change management initiatives and more.

How does using Vyond compare to using an agency or an internal creative team?

For most organizations, the goal isn’t simply to create more content—it’s to remove the roadblocks that slow the business down.

With Vyond, companies avoid lengthy production cycles and the bottlenecks and missed deadlines that follow by reducing or eliminating their dependence on external agencies or busy internal creative departments. Instead, teams that use Vyond can create and update content directly, in less time than it takes to write up a creative brief.

Having access to a user-friendly video creation platform like this allows organizations to respond more quickly to changing priorities while maintaining greater control over quality, messaging, compliance, and governance.

Success stories include: 

Platform and Plans

What is Vyond?

Vyond is the only enterprise-ready, all-in-one, AI video creation platform for business. Vyond provides everything needed to communicate better and faster, including an AI instant video maker (Vyond Go), a full-featured video editor (Vyond Studio), and video creation on the go (Vyond Mobile). Users can complete their first video in less than a minute.

Unlike single-feature products, Vyond offers many visual styles that can be seamlessly combined in a variety of ways to engage any audience and help users create videos that deliver sustained engagement and better results over time. Styles include mixed media, AI avatars, animated, and custom generative AI.

How do Vyond subscriptions work?

Vyond offers five subscription plans. As of May 7, 2025, Vyond uses a credit system designed to expand access to AI tools and features, including AI avatars and instant video creation, across plans. Starter and Professional plans are available monthly or annually with significant savings. Enterprise, Government, and Agency plans are only available annually. 

The Starter plan is $99 a month or $699 billed annually, and includes 10,000 credits per user, per month. The Professional plan is $199 a month or $1,199 billed annually and includes 20,000 credits. The Enterprise plan is built for larger teams and is only available as an annual plan at $1,649 billed yearly. The Government plan, also billed yearly, is $2,450 and is FedRAMP Certified. An Agency plan is available as an annual option, at $1,999, billed yearly, that includes unlimited rights transfers. See all the details on our Plans page. 

Can I use Vyond for free?

Vyond free trials allow users to try out Vyond, and include 2,000 credits to try most of the AI tools and features. All trial exports carry a watermark which is removed upon upgrade.

(Note: Plan trials may be offered in select regions for $10 USD. Plan trials allow expanded access to Starter and Professional plan features, including additional AI tools. All plan trials are non-refundable.)

How many videos can I create with Vyond?

The number of videos you can create depends on your subscription plan. For example, the Starter plan allows up to 100 videos per month, while the Professional plan allows up to 200 videos per month. Enterprise and Agency plans have virtually unlimited creation limits. Per seat quotas for our other plans reset on the first of each month.

How does Vyond compare to other AI video generator tools? 

Vyond offers the most powerful, versatile and secure Enterprise AI video platform on the market. Unlike its competitors, Vyond delivers the best of emerging AI tools all in one place. And with our powerful integrations and API functionality, companies are able to use Vyond as communication infrastructure that allows employees, with or without video skills, to create high-impact professional videos right in the flow of work. 

The platform’s most notable features include: a deep library of best-in-class AI avatar options, best-in-class animated video creation, access to millions of stock photos and videos, AI functionality that allows for instant video and image generation with a simple prompt or reference document, screen recording, video editing and more. 

Unlike other AI video tools (like Synthesia and HeyGen), Vyond understands that not every business communication should be a talking-head video. Training, onboarding, compliance, change management, customer education, and executive communications work best with a combination of visual storytelling, demonstrations, animation, avatars, screen recordings, and branded content experiences. With access to all these Enterprise-secure tools directly in the platform, Vyond users can create all variety of dynamic videos that are perfect for any audience–and deliver exceptional engagement, relatability, and results.

Vyond’s instant script and video creator, Vyond Go, lets you produce original videos in minutes with a simple prompt, or by dropping in a script or reference document. Vyond’s drag-and-drag video editor, Vyond Studio, lets you build videos from hundreds of video templates, edit instant video drafts, or build from scratch. And Vyond’s AI-powered Instant Video Translation feature lets you quickly localize any video you create into any of 95 languages.

What video formats can I export in?

You can export your videos as an MP4, SCORM, WebM file, animated GIF, or as a sequence of still images. Various resolution options are available, including HD.

Is there a limit on video length or file size?

For Starter plans, there’s a 25-minute length limit. For Professional plans, it’s a 40-minute limit. For Government, Enterprise, and Agency plans, there’s a 90-minute limit.

Is there a watermark on exported videos?

Only Free Trial videos have a watermark.

Can I collaborate with team members on Vyond?

Yes, the Government, Professional, and Enterprise plans include collaboration features which allow team members to collaborate and share content within the same account.

Enterprise plan users have the additional ability to create and share folders for specific purposes, projects and groups, with the ability to add specific team members to collaborate.

What happens to my videos if I cancel my subscription?

Even after your subscription expires, you retain the rights to use the videos you’ve created in accordance with Vyond’s Terms of Service. However, access to Vyond’s platform and features will be restricted. Data retention for paid accounts is 18 months. Videos created during a free trial are kept for 90 days.

Is it possible to change the email address associated with my Vyond account?

Yes, you can change the email address under your Profile Settings under Email Address. Once you complete the update, a confirmation email will be sent to the new email address. 

Does Vyond offer integrations with other tools?

Yes, Vyond offers various integrations with many well-known platforms to enhance your access to Vyond and integrate video creation to work in the places you work. For example, Vyond offers instant video generation directly from Google Docs, Slack conversations, and integration with Zapier, which allows you to automate video creation by connecting to 7,000+ apps. Learn more about Vyond’s integrations.  

How does Vyond handle my personal information?

Vyond is committed to providing you with a singular level of privacy, security, transparency, and fairness — for all features including those powered by AI. You can use Vyond’s platform knowing that each feature is enterprise-safe and respectful of user rights. Visit the Vyond Trust Center for more information on privacy and security.

Is Vyond suitable for creating videos in different industries?

Yes, Vyond caters to various industries — including finance, healthcare, education, and more — providing versatile tools and industry-specific templates, background, and characters; from lab settings to warehouses, Vyond has you covered. And with a variety of visual styles ranging from mixed media and AI avatars to animated and photorealistic, you can create any video you need to engage your audience. 

Is Vyond cloud-based or do I need to install software?

Vyond is entirely web-based and works on major desktop browsers like Chrome, Edge, and Safari — no software installation required.

Can I use Vyond on a mobile device or tablet?

While videos can be viewed on mobile, full video creation features are best accessed on a desktop or laptop browser.

Video Styles, Formats, and Assets

What animation styles are available in Vyond?

In addition to over 1,300 avatar options, Vyond offers a diverse range of contemporary and traditional animation styles. Styles with premade characters and props include Business Friendly (modern, corporate-focused), Whiteboard Animation (hand-drawn sketch animations), Contemporary (flat design with a fresh, modern look), and Storybook (colorful, realistic look). Vyond continues to add new styles with character and content packs to ensure you have style options suited to your different storytelling approaches. Characters can be used within each template or easily copied to a new video.

What types of characters are available in Vyond?

Vyond provides a wide range of customizable characters across a variety of animation styles, in addition to providing avatars in a range of settings and attire suitable for diverse industries. Vyond continually adds additional character style content packs and templates, increasing the variety of character styles available. All Vyond animated characters can be adjusted for skin tone, facial expressions, clothing, and accessories to fit various industries and storytelling needs.

Can I create my own custom characters?

Yes! The Character Creator allows you to design fully customized characters by selecting from a variety of hairstyles, outfits, facial features, and body types across a diverse range of looks and ethnicities, allowing for thousands of variations to better match your brand or audience.

Can Vyond create assets for me?

Yes! The Vyond design team can create all kinds of custom assets for you, for a fee. Options include custom animated characters both in an existing Vyond style or in your own brand character style, custom backgrounds, props, outfits, and actions.  Please contact us to explore which options are right for you.

What are AI avatars in Vyond?

AI avatars in Vyond are digital representations of people that can serve as virtual presenters or characters in your videos. You can pair them with any of Vyond’s over 780 text to speech voices to add a human element without the need for live actors or expensive video shoots. ​Vyond also makes it easy to create custom avatars based on real people at your company that reflect both their likeness and voice. 

How many AI avatar options does Vyond offer?

Vyond provides over 1,300 high-quality AI avatar options. These avatars come with various backgrounds, outfits, professions, angles, and aspect ratios to suit diverse storytelling needs.

Can I create custom AI avatars in Vyond?

Yes, Vyond allows users to create custom AI avatars. You can submit a request for a custom avatar through Vyond’s platform to have a personalized digital spokesperson that aligns with your brand or message. Learn more about creating custom avatars.  

Are Vyond’s AI avatars compatible with multiple languages?

Absolutely. Vyond’s AI avatars can be paired with text-to-speech voices in 95 languages, enabling seamless global communication and localization of your video content.

What are the use cases for AI avatars in Vyond?

AI avatars are versatile and can be used as effective hosts and presenters in various scenarios, including training videos, product demonstrations, customer service messages, and personalized sales and marketing content. They can add a human touch and enhance engagement in your videos at scale.

What types of props and backgrounds does Vyond offer?

Vyond includes thousands of props (office equipment, vehicles, furniture, etc.) and backgrounds (urban, corporate, outdoor, home settings) that can be used across different animation styles.

Can I upload my own assets into Vyond?

Yes, Vyond allows users to upload custom images, logos, and audio files to personalize their videos further. This is great for branding and integrating company-specific visuals.

Does Vyond support text animations and motion effects?

Yes, Vyond’s asset library includes all kinds of text animations, kinetic typography, and motion effects like fade-ins, pop-ups, and transitions to enhance storytelling.

Are there pre-made templates available in Vyond?

Yes, Vyond provides over 1,000 professionally designed templates for different industries and video purposes, including training, HR, marketing, and explainer videos.

What kind of audio and music options does Vyond offer?

Vyond includes a built-in library of background music tracks and sound effects that can be added to videos. Users with a Professional plan or above can also access audio clips through Shutterstock. You can also record voiceovers directly within the platform.

Can I animate characters to lip-sync with voiceovers?

Yes! Vyond has an automatic lip-sync feature, allowing characters to match their mouth movements to uploaded voiceovers, making dialogue look natural.

Security and Compliance

What enterprise security features does Vyond offer?

Vyond is ISO 27001 certified, ensuring a high standard of data security and operational integrity for enterprise use. Learn more about Vyond’s Secure Suite for Enterprise organizations here. 

Where is Vyond data stored, and is it GDPR compliant?

Vyond stores data securely on the Amazon Cloud Services (AWS) infrastructure and complies with GDPR regulations, allowing users to manage personal data responsibly. Visit the Vyond Trust Center for more information on security.

What is Vyond’s current FedRAMP status?

Vyond is officially FedRAMP Certified to operate in the FedRAMP marketplace (Package ID: FR2433985791). Federal agencies and contractors are able to purchase and use Vyond for Government with a reciprocal ATO. Vyond’s FedRAMP Marketplace listing can be found here.

How does Vyond collaborate with government agencies?

Vyond launched Vyond for Government, a specialized version of its platform tailored for federal agency use. This allows government entities to create engaging videos for purposes such as public outreach, training, and internal communications, all while maintaining the strict security requirements of federal agencies and partners. Vyond has partnered with the U.S. Department of Veterans Affairs to facilitate its listing in the FedRAMP marketplace.

What features does Vyond for Government offer to federal agencies?

Vyond for Government provides a comprehensive video creation solution with advanced security features compliant with FedRAMP standards. The platform includes a diverse range of custom imagery and characters, a brand management suite, and team collaboration tools. These features enable federal agencies to easily and efficiently transform critical information into engaging visual communications for employees, partners, and constituents.

Customer Service and Customer Success

What support options are available for Vyond users?

Vyond offers customer support via chat, email, or phone from midnight to 5:30 p.m. PT, Monday through Friday, excluding Vyond holidays.

Does Vyond offer training or onboarding for new users?

Yes, Vyond provides onboarding resources including tutorials, live and on-demand webinars, and a comprehensive help center to help users get started quickly. Vyond Community programs also provide continuing education and inspiration to existing customers. 

What are Vyond Office Hours?

Vyond Office Hours are live, interactive sessions held monthly to answer questions, preview new features, and share best practices. Dates and times are announced through the Vyond Events page and through email.

Can I ask questions or get live feedback during Office Hours?

Yes! Vyond’s Office Hours are designed to be interactive. Participants can ask questions, request feedback on their videos, or simply listen and learn from others. It’s a friendly, supportive environment for all skill levels.

What is Vyond Community?

Vyond Community is an online hub that brings together creators, communicators, and innovators from around the world in one shared space. Community members get access to live virtual events and recordings, video creation tips from Vyond Academy, Community-exclusive video templates, early beta testing opportunities, and the opportunity to get peer feedback, inspiration for new projects, and more. Vyond customers can join the Community at https://community.vyond.com/.

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