Vyond’s Trust Center

At Vyond, our goal is to deliver instant, effortless video creation for business. We’re constantly developing and curating the best tools available — including the enterprise grade features you expect —  to help you tell your story as effectively and efficiently as possible. 

We’re committed to delivering on this promise responsibly — with a dedication to privacy, security, transparency, and fairness — for all features including those powered by AI. You can use Vyond’s platform knowing that each feature is enterprise-safe and respectful of user rights.

Below you’ll find links to resources such as Vyond policy statements, third party certifications, and answers to frequently asked questions that demonstrate our commitment to doing business in a trustworthy manner. 

Resources

ISO 27001 CertificateDirect download
ISO 27001 Statement of ApplicabilityDirect download
VPAT (Voluntary Product Accessibility Template)Download our ACR and VPAT
CAIQ (Consensus Assessment Initiative Questionnaire)Contact us (NDA required)
Information Security PolicyContact us (NDA required)
Business Continuity and Disaster Recover PlanContact us (NDA required)
Penetration test results summaryContact us (NDA required)
Vulnerability scan results summaryContact us (NDA required)
AI FAQ and Ethics StatementDownload our statement
Vyond Secure SuiteLink to Vyond Secure Suite
Data PartitioningLink to Overview Document
SubprocessorsLearn more
Data Privacy FrameworkLearn more
FedRAMP AuthorizationLearn more
Acceptable Use PolicyLearn more

FAQ

Q:  Where is Vyond hosted?

A:  Vyond uses Amazon Web Services (AWS) and the primary hosting facility is the US East 1 Zone in Northern Virginia. The secondary facility is AWS’ US West 1 Zone in Portland, Oregon.

Q:  Does Vyond have a SOC 2 Type II report?

A:  No. Vyond relies on AWS for infrastructure security and reviews the AWS SOC 2 Type II annually as part of ISO 27001 controls.

Q:  Is data encrypted in transit?

A:  Yes, data is encrypted using TLS 1.2.

Q:  Is data encrypted at rest?

A:  Yes, data is encrypted using AES-256 encryption.

Q:  What Personal Data is collected by Vyond?

A:  Vyond collects two types of Personal Data. The first is business contact information, such as name and email address. The second is data that end users optionally choose to upload into the Vyond platform that also qualifies as Personal Data. Learn more

Q:  Does Vyond support Single Sign-On (SSO)?

A:  Yes. SAML 2.0-based SSO is supported with both Identity Provider and Service Provider options.

Q:  Does Vyond support Multi-factor Authentication?

A:  Not directly, but through the use of SSO.

Q:  Does Vyond offer SLAs (Service Level Agreements)?

A:  Yes. All Enterprise subscription plans come with contractual SLAs. Contact sales to learn more.

Q: Are third parties used to provide any portion of your service(s)?

A: Yes. See our list of subprocessors here.

Q: Are AI prompts stored?

A: No. Generated video scripts based on prompt inputs are stored in short term memory, but once a script is generated, the prompt input is automatically deleted, and is never logged or stored beyond that.

Q: Does your organisation have a pre-employment screening policy for employees and contractors? For UK suppliers – does it map to BPSS?

A: Yes.

Q: Is data protection and information security training part of your induction processes? Do your employees and contractors undergo regular data protection and information security training?

A: Yes, annually. 

Q: If you use external data centers in delivering services to us, how are these protected?

A: This is the responsibility of our cloud host. For more info please see Amazon’s data center policy.

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