I’m Gary Lipkowitz, the CEO of Vyond.
As preventative measures to slow the spread of COVID-19 accelerate around the world, we expect you’ll have questions regarding the continuity of our service and the safety of our employees. You may also want to learn more about how you can best use video to engage remote employees and customers you can no longer meet and serve face-to-face.
Continuity of our Service
The Vyond platform will be unaffected, continually operating 24 x 7 x 365. Our customer service hours will remain unchanged at midnight to 5:30 pm Pacific, Monday through Friday, excluding Vyond holidays. Our customer success teams will provide the same outstanding service to their accounts as they do now, and our product team will continue to develop new features, characters, templates, and other assets. Should there be a technical issue affecting the site, our engineering team will respond as rapidly as ever.
Safety of our Employees
We have been proactively rolling out precautionary measures for our team over the past couple of weeks, including restrictions on travel. Since late January, the Vyond Hong Kong office has been on a voluntary work from home schedule. This morning (March 12), the State of California issued a ban on gatherings of more than 250 people. Although our group in San Mateo is smaller than that, and regular workplaces are exempt, we are using this as the trigger to begin voluntary work from home as well. We are well-prepared to transition to remote work, and it will not affect the continuity of our service in any way.
Using Video to Educate and Engage
We recently released a video template that our community can use to communicate to their teams about precautionary measures for COVID-19. In a distributed work environment, video can be an especially powerful way to engage and educate your workforce. We hope to produce more topical content in the coming weeks that addresses this unusual time.
In the interim, you can find additional templates to customize and an extensive library of resources on how to use video on Vyond.com and our help center.
Our greatest hope is that you, your employees, and your loved ones follow the precautionary measures shared by public health authorities and stay safe until this pandemic has passed. To the extent we can support you during this time, we will strive to do so.