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Vyond Employee Highlight: Lye Cwan Ng, Manager of Customer Success

Welcome to Vyond’s employee highlight series. This is a series aimed to highlight the talented individuals that work at Vyond across all departments and offices.

 

Meet Lye Cwan Ng, Vyond’s manager of customer success from the San Mateo office. As the manager of customer success, Lye Cwan manages the Customer Success team and helps them give our Enterprise customers the best Vyond experience.

 

What was your journey to becoming the manager of customer success?

Growing up in South East Asia, the professions that were thought of as most ‘ideal’ for kids to aspire to were being a doctor, lawyer, or engineer. My parents are both doctors and I honestly did not realize there was anything else out there until I went to Melbourne, Australia for college. I ended up studying IT but I graduated during a time where IT jobs were extremely saturated. I decided to go home to Malaysia for a while and my brother’s friend happened to work at a media company that needed salespeople. I ended up selling for a free-press street culture and nightlife magazine for 5 years and realized that I was good at account management. I loved client-facing roles because I really enjoyed working with so many different people. I then worked at a creative ad agency in China for a couple of years before moving to the Bay Area where I discovered Customer Success at Vyond and it’s exactly the right balance and fit for my personality.

What does your position entail?

I manage the Customer Success team and help them give our Enterprise customers the best Vyond experience.

Where is your hometown? What brought you to The Bay?

I’m from Penang, Malaysia, and went to Melbourne, Australia for college. I ended up living there for 8 years and then moved to Kuala Lumpur, Malaysia for my first job. I then moved to Beijing and Shanghai for a few years with my then-boyfriend/now-husband. His job moved him to the Bay so that’s where we are now!

Share an interesting fact or story about yourself.

I was a competitive swimmer in high school. I ended up representing Malaysia in a couple of competitions within Asia. Nothing brings out patriotism like seeing your country’s flag being raised on the medal podium.

What is your favorite thing to eat?

My favorite all-time food is Char Koay Teow and it is Penang’s signature dish. I have not found anything close to the original although I’ve tried many South East Asian restaurants here. I don’t have a favorite local restaurant but my family, especially my kids, really enjoy Mediterranean food.

an image of Char Koay Teow, Lye Cwan Ng's favorite food.

Char Koay Teow

What are your hobbies?

I love reading, specifically fantasy books. I haven’t had time to read as much as I would like these days because I have 2 little kids but my favorite authors are David Eddings and Terry Pratchet. Reading these books brings me into another world that I find just so extraordinary and creative.

Why do you love Vyond?

I love the culture and I can honestly say that I enjoy working with all the people here. I have awesome colleagues! More importantly, though, my job involves me teaching users how to create fun and engaging videos and I love that I get to do that every day.

What is your favorite feature in Vyond and why?

Continue Scene. It makes creating fluid scenes so simple and it also ends up making it easier to edit your videos.

 

There are various pathways that lead to careers at Vyond. Explore our current openings.