Tanium Simplifies Complex Cybersecurity Topics with Vyond

Challenge

Tanium’s cybersecurity and endpoint management solutions are highly complex. When customers and prospects don’t fully understand Tanium’s solutions, they miss out on the full value they’re due. So to help educate these audiences, the training team manages a certification curriculum.

“Getting Started with Tanium” is their free, public introductory course. Learners’ experience with the course influences whether or not they continue on with the program (and in some cases, if they want to move forward with becoming customers).

The challenge was that the course began with a series of text-based modules, requiring learners to absorb complex material through reading alone. There was a clear opportunity to improve engagement, course completions, and learning retention.

Tanium’s ten-person training team sought a way to boost engagement and make the content resonate better.

Approach

Chaya Rao, director of training development, suggested they deliver this critical content with videos created with Vyond.

“In a highly technical industry like ours, we’ve found that subject-matter experts may put more focus on the science — accuracy and details — than the art — the storytelling and learner experience,” Chaya says. “Both matter and it’s our job to keep them in balance.”

Chaya and her team assessed all the existing text-based material for “Getting Started with Tanium” to determine where scenarios and visuals would be most valuable.

“We wanted Vyond to help us explain not only what the product could do, but also the context for why or when someone would use a feature,” Chaya says.

The team brought their 50+ newly created Vyond videos into Rise 360 and added interactive elements like knowledge checks.