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Tips for Successful Support Calls

Teach your team how to successfully run support calls with this template about customer communication. Substitute your company’s favorite support call tips for the recommendations we include with this template. You can also replace the voiceover recording and speech bubbles to show the script you’d like your support reps to follow.

Video Transcription: Tips for Successful Support Calls

Hello. Is there something you need? Hi, how can I help you today?

When talking to customers, it's always important to keep pitch, tone, and vocal inflection in mind. Hi, this is Roshni from Vyond. How can I help you today?

Hi there. I need some help with my account.

Acknowledge the customer by IDing the company, sharing your name, and offering to help. Lastly, make sure to actively listen to customers. You can do this by listening for contextual cues, meaning, and not letting things go in one ear and out the other. Thanks for watching. 

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