Thanks to our amazing team and growing customer base, 2022 has been Vyond’s most successful year ever.
Bucking prevailing tech industry trends, we achieved strong customer growth across key enterprise use cases, including learning and development, sales enablement, and internal communications. Solid execution across all company functions also enabled us to increase our customer base, grow our headcount, and expand our geographic footprint while continuing to focus on customer satisfaction.
Vyond’s ability to help companies create content that actually “sticks” helped us add 400,000 new users to our community this year, illustrating the value of video creation software as a cost-efficient and highly effective communication tool in today’s business environment.
We’ve grown in key vertical markets like banking and finance, and expanded our seat license numbers in numerous high-growth sectors, including healthcare, biotech and pharmaceuticals, as well as with software and internet companies. Vyond’s channel program also continues to expand, and we recently achieved a strategic win with partner Omniplex to place Vyond in the UK Government’s G-Cloud procurement platform.
Some additional highlights from Vyond’s outstanding year:
- Off-the-Charts Customer Satisfaction Scores
Our customer satisfaction (CSAT) metrics, which have been at an industry-leading 94% over the past five years, rose even further in 2022. Thanks to diligent customer listening and outstanding responsiveness, we exceeded our own lofty internal goals, with customer satisfaction scores averaging between 97 and 99%. What’s more, we achieved a Net Promoter Score (NPS) of 63 (the industry average is around 30) with customers describing Vyond’s platform as “fast,” “easy-to-use,” “flexible,” “customizable,” and “fun,” and raving about our customer support.
- New Locations, New People
During a year in which many tech companies reduced their workforce, we increased our total headcount by close to 40%. This spring, Vyond welcomed new Chief Marketing and Business Development Officer Van Diamandakis, who is overseeing the company’s new Chicago office, located in the Fulton Market tech hub. The company’s regional expansion into the Midwest will include more than 25 new hires in sales, marketing, and customer success. Vyond also created a new wholly-owned subsidiary, Vyond Company Limited, based in Thailand, to serve as an anchor for Vyond’s Asia Pacific (APAC) expansion, which is being spearheaded by CTO Matt Harney.
- Vyond Studio Enhancements
This fall, we introduced the newest version of Vyond Studio – extending the relevance, speed, and power of our flagship solution. We integrated several customer-driven product enhancements, including AI-powered capabilities enabling up to 10x speed and efficiency improvements, graphics enhancements, and more – keeping Vyond at the forefront of video creation technology for the enterprise.
“I would like to congratulate our team for an outstanding year in 2022, and thank our customers for their trust in our people and our product,” says Vyond CEO Gary Lipkowitz. “With an incredible track record of customer growth, as well as headcount and geographic expansion, this has been a year to remember. A keen focus on customer needs and delivery of outstanding customer service has put us on a path to sustainable growth in 2023 and beyond – and we couldn’t be more excited about Vyond’s future prospects.”
Check out this short video about some of our milestones this year.
To learn more about Vyond’s 2022 successes, see the press release. Happy Holidays and best wishes for 2023 and Vyond.